Fluid Topics welcome pack - Fluid Topics - 3.1 - Tips

Are you new to Fluid Topics? Welcome on board!

To introduce the solution and its capabilities, let's begin with this:



We will present the 4 pillars of Fluid Topics:

• Find & View
• Combine & Publish
• Craft & Share
• Measure & Analyze

The Turnkey portal, the search engine and the Reader Page are the solution's central user-facing components.

Depending on whether or not you are logged in, and according to your role, you will be able to:

• use the powerful semantic search engine to find what you are looking for
• use facets to filter your search results
• navigate results and documents
• administrate most aspects of your tenant





This page offers a quick presentation of the Turnkey Portal.


The Fluid Topics User Guide provides essential information about the following:



• Fluid Topics user account
• Fluid Topics user interface
• Fluid Topics administration interface

You will have a look at the invisible side of Fluid Topics: the Knowledge Hub, Publishing and Metadata, any source, any format.

You need to be logged in and assigned the appropriate user roles in order to:

• Publish structured or unstructured content
• Add, align, modify, enrich and clean metadata
• Create automatic links between documents
• Create and manage security and access rights
• Integrate Fluid Topics in your own applications, CRM, support tools and so on





This page offers a quick presentation of the Knowledge Hub.


Explore key documentation:

• Publish Content in Fluid Topics
• Enrich and Clean
• Dynamic Suggestions (versions up to 3.5), Dynamic Suggestions (v3.6) Related Links (versions starting from v3.7)
• Manage Security in Fluid Topics
• Manage Pretty URLs
• How to use Fluid Topics APIs

Here are the technical notes dedicated to content upload:
• Author-It content
• DITA content
• FTML content
• Map attachments
• Unstructured Documents


Dive deeper with a large selection of technical notes dedicated to content processing.

You will discover the best way to engage your customers and allow them to make your content their own.

You need to be logged in to access most features, since they are "user account dependant."

Some examples include:

• Bookmark content
• Save a search
• Create and manage Personal Books
• Create and manage a set of documents with Collections
• Share a document's URL





This page offers more information about how your end users can reap the most benefit from your content.


The Fluid Topics User Guide provides essential information about the following:


• Fluid Topics Bookmarks
• Fluid Topics Scope and Search options (versions up to and including 3.6)
• Saved Searches (versions starting with 3.7)
• Fluid Topics Personal Books
• Fluid Topics Collections


Share a document's URL:

The most intuitive way to share content is to copy and paste the URL that is in the browser's address bar. Sometimes, this URL looks like a secret code, with a string of numbers and letters that are meant to be read by a machine. At other times, the URL is easy for a human user to read. When this is the case, the URL is called a Pretty URL.

In Fluid Topics, users don't have to copy and paste the text in their browser's address bar to share one. If Pretty URLs are configured for a portal, simply selecting the Share URL button copies the document's Pretty URL to the user's clipboard. Since Pretty URLs are designed to remain stable, they play a part in a company's Search Engine Optimization strategy.

Another way to share a document or a topic is to build a deep link to it. Here are a few how-to guides, listed by content type:
• Deep links to Author-It Publications
• Deep links to Author-It Topics
• Deep links to Dita Books
• Deep links to Dita Topics
• Deep links to FTML Book
• Deep links to FTML Topics
• Deep links to Unstructured Documents


TIPS: When several publications match the requested facet values, the deep link redirects toward the one with the latest date of publication.
Deep links are a clever way to always redirect the user to the last version of a document.

With Fluid Topics, you can know precisely how your end users are interacting with your documentation.

Analytics are available for users with the "Analytics user" or "Admin" roles. With Analytics, you have access to:

• A dashboard to monitor Fluid Topics activity,
• Search dashboard, with terms and facets used, search with no results
• Insight into which documents users are consulting, content usage through metadata, most popular documents
• Traffic analysis, sessions, countries and browsers used by end users
• Much more to come





This page offers more information about Analytics.


The Analytics Technical Note can help you here
The Analytics menu can be accessed by clicking on the icon between "Administration" and "My Account" at the top right of the Turnkey Portal's home page.

This is only the beginning of Fluid Topics. If you want to dig deeper, here are some useful links:

• List of supported browsers
• Our numerous screencasts
• Latest release notes
• Fluid Topics Help Desk
• Fluid Topics Help Desk Quick Start Guide
• Training Courses You need to be logged in to access this topic
• Very useful tips from the Customer Success Team
• Fluid Topics glossary of terms

Lastly, some documents focused on specific topics:

• Empower metadata with Fluid Topics
• Manage editorial types in Fluid Topics
• Manage images in Fluid Topics
• Promote content in Fluid Topics
• Use Fluid Topics web API
• Understand linguistics in Fluid Topics
• Understand relevance in Fluid Topics
• Manage security and content access rights