AFS Support Best Practices

When dealing with an issue, the Support Best Practices would be to perform the following command and send the results to our Support Team:

When contacting the support, please be sure to put as much information as needed so that your issue is treated quickly.

Depending on the issue, we will need information about:

the version number of your product
the browser you use
the URL, with identifiers if needed
how to recreate the issue:
- context about the issue (with screenshots if needed)
- an archive with faulty files (reduced to the strict minimum)
the criticality level of the issue, using the following definitions:
- Trivial: Cosmetic problem like misspelled words or misaligned text.
- Minor: Minor loss of function, or other problem where easy workaround is present.
- Medium: Major loss of function.
- Critical: Crashes, loss of data, severe memory leak.
- Blocker: Blocks development and/or testing work, production could not run.

The following files are needed:

AFS Support Best Practices - AFS