What's new in version 3.5 - Fluid Topics - 3.5

Fluid Topics Release Notes v3.5

Fluid Topics
Release Notes

Version 3.5 is out! This major release mostly redesigns the user experience and increases findability of content.

The main new features that are visible to users are:

Version 3.5 also brings more security and compliance, new connectors and enhanced data processing capabilities:

A new user interface for the web app

Version 3.5 brings a major refresh of the turnkey portal to make it more usable, integrate new features, get closer to full accessibility compliance (WCAG), offer better navigation on all devices (including mobile and tablets), and also make it easier to customize.

UI FT 3.5

Search results clustering

When a topic exists in multiple variants, Fluid Topics dynamically groups search results corresponding to the same element under a single cluster (this can be due to multiple product versions, or to a topic that is reused in multiple maps, etc.).

The clustering mechanism has been fully redesigned, functionally and visually, to provide better readability and to address complex situations more efficiently.

Search results clustering

Search in document

Searching inside a book has never been so efficient and elegant: spot instantly the matching topics or sections and jump directly to the content that matters.

Search in document

Editorial home page

Version 3.5 introduces a visual environment to design rich home pages that mix advanced search capabilities and editorial content through a tile system:

  • Create lines with one or multiple columns of tiles to design a personal layout.
  • Include content in the tiles, including images and videos.
  • Move tiles around using drag and drop.

Each language interface can feature its own set of tiles.

Editorial home page


With multi-portal, a Knowledge Hub can be shared between different environments: manage one central Knowledge Hub gathering all your content, and publish securely to different portals or environments (inline-help, helpdesk tool, …). Each portal can give access to a designated set of documentation and have its own visual identity, security rules, users, etc.

Typical use cases are distinct brand portals or building specific integration – for example one sub-portal could be dedicated to the integration inside Salesforce Service through the add-on.


GDPR compliance

To help customers comply with the new data protection regulations, and particularly with Europe's GDPR, version 3.5 adds specific features:

  • Consent collection: users can be asked to validate legal terms, either the first time they authenticate, or every time you update your legal terms.


  • Transparency for the user: dump all information for a given user. This capability provides the mandated data reversibility.
  • Audit trail: tracking of every action an administrator performs on users, such as updating user data, changing role, deleting a user, dumping user info, etc.
  • New admin roles offering fine grained privileges for managing content, users and the platform.


Map Attachments and ControlFile