The Portal Cannot Be Opened - Fluid Topics - 3.8

Fluid Topics Troubleshooting Guide

Product
Fluid Topics
FT_Version
3.8
Platform
RHEL
Category
Reference Guide
language
English

Issue

The portal cannot be accessed.

When trying to open the portal in the browser, it fails and returns a 500-error with the following error message:

conf.json processed as a MAIN configuration.
Invalid configuration
Problem: Property "projectName" value must match "[\w\s-]+". <My_Portal v3.4> provided.

Impact(s) on users

It is impossible for all types of users to reach the portal.

Possible root cause(s)

This issue might occur when:

  • The project name in the conf.json configuration file contains one or several characters not authorized, such as a dot.

Solution(s)

It is necessary to correct the projectName to have a valid conf.json file.

  1. Fix the projectName value in the conf.json file so that it complies with the requirements.
  2. Save your changes.
  3. Refresh your portal page in your browser.